Refund policy
Returns and Refunds Policy
We have a 30 day returns policy for eligible products. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, the product must be unused, uninstalled, in the same condition that you received it and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, please contact us at craigm@camtrack.co.uk.
Items must not be sent back to us without first requesting a return. Returns sent without prior approval may not be accepted.
Installed products
Many of the products we supply are vehicle security and tracking products that may be professionally installed into a vehicle.
Once a product has been installed, it may no longer be in the same condition as supplied. For this reason, installed products are not usually eligible for a change of mind return unless there is a fault, installation issue or another legal reason why a return, repair or refund is required.
Where an installation has already been completed, the installation labour, fitting time and any related service costs are not normally refundable unless the issue is caused by a fault with the product or the installation service.
If you are unsure whether a product is suitable for your vehicle or insurance requirement, please contact us before ordering or arranging installation.
Faults, damages and issues
Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged or if you have received the wrong item.
If a product has been installed and you believe there is a fault, please contact us so we can assess the issue. Depending on the circumstances, we may need to inspect the product, check the installation or arrange further testing before confirming the next steps.
Where a product is found to be faulty, damaged on arrival or incorrectly supplied, we will work with you to put things right in line with your statutory rights.
Non-returnable items
We cannot usually accept returns for:
- products that have been installed, used, altered or damaged after delivery
- products removed from a vehicle after installation, unless faulty
- custom, special order or vehicle specific items
- items not in their original packaging
- gift cards
This does not affect your statutory rights.
Exchanges
If you need a different product, please contact us first. In many cases, it is best to return the unused item, once the return has been accepted, and place a separate order for the replacement product.
Installed products cannot usually be exchanged unless there is a fault or compatibility issue that we have agreed to resolve.
Cancellations before installation
If you have ordered a product with installation and wish to cancel before installation has taken place, please contact us as soon as possible at craigm@camtrack.co.uk.
If the product has not been installed and is eligible for return, we will explain the return process.
If installation has already taken place, please see the installed products section above.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.
If approved, the refund will be made to your original payment method within 10 business days. Please remember it can take additional time for your bank or card provider to process the refund.
If more than 15 business days have passed since we approved your refund, please contact us at craigm@camtrack.co.uk.
Your statutory rights
This policy does not affect your statutory rights. If an item is faulty, not as described or not fit for purpose, your rights may differ from our standard change of mind returns policy.